Consumer Assistance

Helpful Information about Debt Collections

Important Information Regarding Your Legal Obligations

If you failed to successfully complete the terms and conditions of your lease, you are still responsible for all outstanding rent, fees or damages owed. Your signed lease, security deposit bond or outstanding balance may result in your account being referred to Impact Receivables Management for collection.

I Received a Debt Call, What Should I Do?

The collections process can create a number of strong emotions. Our collectors are trained to help you make the best of a challenging situation. Remain calm and contact our professionals to learn about your obligations and options.

Help! IRM Appears on My Credit Report

If Impact Receivables Management appears as a negative entry or "tradeline" on your credit report, either we have received an outstanding balance to collect or there may be an error. Either way, contact us for assistance

You've Made an Error or Have an Incorrect Contact

If you believe there is an error in your account balance or you believe we are contacting the wrong person, please contact us.

FAQ Frequently Asked Questions

Why Pay this Debt?

Impact Receivables Management reports debt information to all major credit reporting agencies. An open collection debt can affect your ability to receive credit, secure a new job, purchase a home or rent an apartment. Failure to pay could also result in our client authorizing your account for legal action, which could be far more expensive and may result in garnishment of your wages.

If you have any questions about your account please call (866) 389-4045. We are happy to discuss the matter with you and attempt to resolve it. We accept Visa or MasterCard, debit card and check by phone.

What if I can't pay the outstanding balance?

Contact our collection professionals to discuss payment options. We may be able to negotiate a payment plan that works for your situation. Regardless of your ability to pay the entire balance you owe, it is best to begin working with our team to resolve the issue.

This is an attempt to collect a debt. Any information obtained will be used for that purpose.
You are communicating with a debt collector.